Shipping policy

Shipping Policy

At 𝒍𝒖𝒄𝒌𝒚𝒔𝒍𝒊𝒎𝒍𝒂𝒃™, we know that welcoming a new product into your home is part of the experience. That’s why we focus not only on creating comfortable pet essentials, but also on making every delivery process simple, clear, and reliable.

This Shipping Policy explains how your order is prepared, shipped, and delivered to your door.

Our Delivery Commitment

𝒍𝒖𝒄𝒌𝒚𝒔𝒍𝒊𝒎𝒍𝒂𝒃™ is dedicated to bringing thoughtfully selected pet products to families who want the best for their companions.

To provide a better shopping experience, our orders may be fulfilled through carefully selected logistics partners and distribution facilities.

This approach allows us to:

Provide quality pet essentials at accessible prices
Maintain efficient order fulfillment
Reduce unnecessary storage and improve product availability

We appreciate your understanding as we work to deliver products with care and efficiency.

1. Order Processing & Shipping Fees

Every order placed with 𝒍𝒖𝒄𝒌𝒚𝒔𝒍𝒊𝒎𝒍𝒂𝒃™ goes through a preparation process before shipment.

Order Processing Time:
Please allow 1–3 business days for order verification, product inspection, packaging, and shipment preparation.

During holidays, promotional events, or peak shopping periods, processing times may require additional time.

Shipping Fee:
Shipping costs are calculated based on your order details and destination during checkout.

From time to time, we may offer free shipping promotions or special delivery offers.

2. Estimated Delivery Times

Delivery times may vary depending on your location, carrier availability, and seasonal demand.

Region	Estimated Delivery Time
United States	5 – 10 Business Days
Canada	7 – 14 Business Days
Other International Locations	10 – 20 Business Days

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

Unexpected delays may occur due to weather conditions, carrier disruptions, holidays, or other circumstances outside our control.

3. Tracking Your Order

Once your order leaves our facility, you will receive a confirmation email containing your tracking information.

Please keep in mind:

Tracking details may take 24–72 hours to update after shipment
Some carriers update tracking information only after the package reaches the next transit location
Your order remains safely in transit even if updates are temporarily unavailable

If you have any concerns about your shipment, our support team is happy to assist.

4. International Orders, Duties & Taxes

For international shipments, additional customs requirements may apply depending on the destination country.

Customers are responsible for:

Applicable customs charges
Import duties
Local taxes or government fees

Customs regulations vary by location, and 𝒍𝒖𝒄𝒌𝒚𝒔𝒍𝒊𝒎𝒍𝒂𝒃™ cannot control delays caused by customs inspections or clearance procedures.

5. Address Changes & Order Cancellations

We begin preparing orders shortly after purchase to ensure fast fulfillment.

If you need to update your shipping information or request a cancellation, please contact us as soon as possible.

Requests must be submitted within 12 hours of placing your order.

Once an order has entered the fulfillment or shipping process, changes may no longer be possible.

6. Missing, Lost, or Damaged Packages

We want every customer and pet to have a positive experience.

Damaged Items:
If your order arrives damaged, please contact our support team within 72 hours and provide photos of the package and product. We will review the issue and help arrange an appropriate solution.

Lost Packages:
If the carrier confirms that your package has been lost during transit, we will work with you to resolve the situation and provide further assistance.